Battery Drain Insights Contact and support
A question, a problem, or something in the app that does not make sense? Send a message and you will get a reply from the developers, usually within two business days.
Get Help inside the app is the fastest way
Open Battery Drain Insights, go to Settings and press Get Help. The app gathers the technical details for you and asks whether a diagnostics file may go along. Then an email opens in your own mail program. Nothing is sent until you press Send.
The diagnostics file lets us see what the app saw on your Mac, which usually saves a round of questions. It may contain the names of the apps and background programs that used your battery. You can say no and still send the email. If we ask for more detail, first switch on Record extra detail in the log in Settings.
What helps when you report a problem
- Your Mac model and macOS version, from the Apple menu, About This Mac
- Whether your Mac was on battery or on the charger at the time
- What you expected to see, and what the app showed instead
- If a figure looks wrong: which tab, and which app or background program
Looking for an answer right now?
The help page covers the first steps, what each tab shows, what the figures mean and the common questions. The guide Why is my MacBook battery draining so fast? explains the usual causes and how to check them with macOS itself.
Battery Drain Insights is a Mac app for MacBook laptops (macOS 12 or later, Apple silicon and Intel) that shows what is draining the battery in plain words: which background programs and apps did the most work since you unplugged, what kept the Mac awake while its lid was closed, and how worn the battery is. It never connects to the internet. Nothing is collected, and there are no ads and no account.